Every day, your team handles hundreds of customer conversations. Some get missed. Some take too long. Some leave customers frustrated. CX/AI changes that - it's intelligent technology that works alongside your people to make every interaction faster, smarter, and more personal.

Will AI replace my customer service team?

No - and that's not the goal. CX/AI handles routine enquiries so your people can focus on the conversations that actually need human judgement, empathy, and expertise. Most of our clients use AI to handle growth without adding headcount, not to reduce their existing team.

How long does it take to implement CX/AI?

Most implementations go live within 4-8 weeks. Week one is data collection and integration setup. By week four, you're typically in pilot mode with real customers. The first 90 days is where the system learns and optimises - most clients see 40-60% automated resolution by day 90.

What's the ROI - and how quickly will I see it?

Our clients typically see payback within 6-9 months. The maths is straightforward: if AI resolves 60% of your enquiries at a fraction of the cost, while your team handles 40% of higher-value conversations, you're reducing costs and improving customer satisfaction simultaneously. We'll build you a custom ROI model before you commit.

Will AI give wrong answers or damage our brand?

This is why we don't just plug in a generic chatbot. Our AI is trained on your specific policies, products, and brand voice. Built-in guardrails prevent off-topic responses, and anything the AI isn't confident about gets escalated to your team with full context. You stay in control.

Aila - AI Receptionist Solution

THE CHALLENGE

You're not missing calls because you don't care. You're missing them because you're busy.

When your team is with a customer, on a job, or simply away from the desk - calls go unanswered. Voicemail fills up. Good intentions turn into delayed responses. And the caller? They've already moved on.

85% of unanswered callers won't call back.

That's not a missed call. That's missed revenue.

Aila ensures that every call is answered and every opportunity is kept.

Meet Aila

Aila answers. Aila learns.
Aila never lets a call slip through.

ALWAYS AVAILABLE

Every call answered. Day one. Day 365. 3am on a bank holiday.

Aila never goes to voicemail. The moment your phone rings, she picks up - with a clear, natural response that sounds like your business, not a robot. No missed calls. No lost leads.

24/7 availability

Natural voice

Instant answer

Custom greeting

business knowledge

Callers get real answers — not "someone will call you back"

Trained on your FAQs, opening hours, pricing, locations, and services - Aila answers the questions your team answers every day. Fewer callbacks. Faster resolution. Happier callers.

Custom knowledge base

FAQ handling

Instant resolution

Structured handovers

No more "what did they say?" — your team gets everything they need.

Every call ends with a structured summary sent straight to your team — caller name, number, intent, and context. Your people call back confident, not guessing.

Email summaries

CRM logging

Sentiment flag

Next-action prompt

AILA PLUS

Books the appointment before the caller hangs up.

With Aila Plus, your AI receptionist doesn't just capture the enquiry — she acts on it. Real-time calendar integration means appointments are booked, rescheduled, or cancelled while the caller is still on the line. No second call needed.

Live calendar booking

Call routing logic

SMS / Slack / email alerts

90-day call analytics

put aila to the test

Call 01204324932. Real Conversations. Powered by Aila.

For this demonstration, we’ve created a fictional restaurant - Focus & Flames. Feel free to call and experience how enquiries are handled, with bookings taken and questions answered in a prompt, polite and professional way.

Book a full demo Talk to our team

Aila vs Aila Plus

Choose the Aila that fits your business.

Aila

100 mins included · 1hr 40mins

Perfect for businesses that need calls picked up and details captured - when no one else can.

What's included:

Answers every inbound call, 24/7

Captures caller name, number and reason for calling

Answers common questions using your business info

Sends structured call summary by email

Call logs saved for 30 days

One AI agent, one greeting, simple routing

Get started

Aila+

250 mins included · 4hrs 10mins

Perfect for businesses that need calls handled, routed and progressed while the caller is still on the line.

Everything in Aila, plus...

Qualifies enquiries during the call

Books, changes and cancels appointments in real time

Sends alerts by email, SMS or Slack instantly

Multi-step routing across teams and call types

Call trend reporting - logs saved 90 days

Up to five AI agents - Each with their own greeting, voice, personality

Get started

Basic

$9

per user / month

Try it for free

For starter individuals and small teams that run on meetings.

What's included:

Basic summary

100 hours of transcription /month

Speaker identification

Basic in-call highlighting

Standard support

1TB of storage

Pro

Popular

$24

per user / month

Try it for free

For professionals that run on meetings and need to move fast.

Everything in Free, plus:

Smart summary

500 hours of transcription /month

Advanced speaker identification

AI-powered in-call highlighting

Priority email & chat support

Unlimited storage

Enterprise

Custom pricing

For large organizations with complex security and deployment needs.

Schedule a custom demo

Everything in Pro, plus:

Customized AI Model Training

Centralized billing and user management

Custom Integrations (100+ apps)

Single Sign-On (SSO)

Unlimited transcription minutes

Workspace Analytics Dashboard

ZERO DISRUPTION SETUP

Your number stays. Your system stays. Aila just fills the gaps.

No new phone number. No new system for your team to learn. No redesign of your call flow. Your customers call exactly as they always have - Aila simply steps in whenever no one else can.

Tell Aila about your business

Upload your FAQs, hours, services. Aila learns your brand voice.

Set your call forwarding

When you can't answer, calls forward to Aila - using your existing number.

Aila handles the rest

Every call answered. Every summary sent. Nothing falls through.

Never miss a customer call again with Aila AI Receptionist

Struggling to keep up with incoming calls while running your business? You're not alone - and Aila was built to solve exactly that.

If your phone rings, Aila's ready for you

Aila works for any business where missed calls mean missed revenue - which is most of them.

Estate agents

Never miss a viewing request or valuation enquiry - even when the team is out on site.

Hospitality

Capture booking enquiries 24/7 - even when front desk is at capacity or the restaurant is in full service.

Recruitment

Qualify candidate enquiries and capture every new role brief - without tying up a consultant.

Professional services

Answer client enquiries professionally while you're in meetings, or with another client.

Retail & leisure

Handle stock, hours, and availability questions at peak times - without pulling staff from the shop floor.

Automotive

Capture service bookings and test drive requests - even when the showroom is busy or closed.

FOCUS CX ECOSYSTEM

Aila is just the start

Once Aila is answering your calls, the rest of the FocusCX platform helps you understand them - and get even more from every conversation.

Understand what Aila's callers are really asking

Analyse every call Aila handles -spot trends, identify demand spikes, and improve your responses over time.

Handle calls, chat, emails

Ready to go further than just answering?

Virtual Agent handles complex, multi-step interactions across voice, chat, and internal channels - the natural next step from Aila.

Unlock the Insight

FAQs

Frequently asked questions

We're here to help with any questions you have about Aila virtual receptionist and AI.

Get started Talk to our team

The receptionist who's always in. Always on. Never overwhelmed.

You're not missing calls because you don't care. You're missing them because you're busy.

Aila answers. Aila learns.
Aila never lets a call slip through.