Three CX AI products. Numbers that don't require a sales call to understand. These are the transformations FocusCX delivers.
calls processed autonomously - without a single human agent
increase in customer satisfaction - one team, three weeks
staff hours reinvested from routine tasks to meaningful work
calls missed - every customer acknowledged, every time
of calls manually reviewed - the rest invisible to management
of calls scored automatically - consistently, objectively, every time
We can now spot problems and coach in real time — it's completely changed how we lead.
QA Manager . Winn Solicitors
calls handled autonomously - every inbound call required a human agent
of calls resolved entirely by AI - 70,000+ patient calls, zero missed
The AI was ready. We just needed the phone system to keep up. Once Focus Group solved that, we stopped thinking about infrastructure.
Dr Grant McAree, Director . RoboReception Ltd.
average wait during peak periods - customers abandoning before a reply
average response time - at any hour, any day, including holidays
It feels like we've added a new team member overnight.
Jamie, Customer Service Lead — Inkifi
inconsistent service quality, variable agent performance, no coaching evidence
CSAT increase in a regulated legal environment - within 3 weeks of going live
The AI was ready. We just needed the phone system to keep up. Once Focus Group solved that, we stopped thinking about infrastructure.
Dr Grant McAree, Director . RoboReception Ltd.
of order enquiries routed to human agents - including identical, repeatable queries
reduction in manual tickets - 60% of orders now self-served, no agent required
thousands of hours monthly to manual QA, repetitive admin, and duplicated tasks
staff hours reinvested — returned to coaching, service quality, and strategic work
