Every day, your team handles hundreds of customer conversations. Some get missed. Some take too long. Some leave customers frustrated. CX/AI changes that - it's intelligent technology that works alongside your people to make every interaction faster, smarter, and more personal.

Will AI replace my customer service team?

No - and that's not the goal. CX/AI handles routine enquiries so your people can focus on the conversations that actually need human judgement, empathy, and expertise. Most of our clients use AI to handle growth without adding headcount, not to reduce their existing team.

How long does it take to implement CX/AI?

Most implementations go live within 4-8 weeks. Week one is data collection and integration setup. By week four, you're typically in pilot mode with real customers. The first 90 days is where the system learns and optimises - most clients see 40-60% automated resolution by day 90.

What's the ROI - and how quickly will I see it?

Our clients typically see payback within 6-9 months. The maths is straightforward: if AI resolves 60% of your enquiries at a fraction of the cost, while your team handles 40% of higher-value conversations, you're reducing costs and improving customer satisfaction simultaneously. We'll build you a custom ROI model before you commit.

Will AI give wrong answers or damage our brand?

This is why we don't just plug in a generic chatbot. Our AI is trained on your specific policies, products, and brand voice. Built-in guardrails prevent off-topic responses, and anything the AI isn't confident about gets escalated to your team with full context. You stay in control.

CX AI for Automotive Servicing & Dealerships

The challenge

Automotive service desks are under sustained pressure.

Service desk call overload

Your advisers are managing workshop updates, customer walk-ins, and a phone that never stops. Calls go unanswered at exactly the moment customers most need reassurance.

Missed booking opportunities

After-hours calls from customers wanting to book a service or MOT go to voicemail - and convert to a competitor dealer or fast-fit centre instead.

Poor service update communication

"Where's my car?" "Is it ready yet?" Customers calling for updates consume adviser time that should be spent on workshop throughput.

Showroom lead response speed

Test drive requests and new vehicle enquiries submitted online overnight aren't followed up until the next morning - by which point the customer has heard from three other dealers.

Complaint handling inconsistency

Service complaints handled differently by different advisers - a consistent process or audit trail - create risk and repeat issues.

No cross-site visibility

For dealer groups, understanding which sites are underperforming on customer experience requires expensive mystery shopping or CSI surveys that are out of date before they land.

The Focus CX solution

Built for the pace of automotive retail

Three solutions designed for dealers and service operations - where speed matters, trust is built through communication, and every vehicle touchpoint is an opportunity to build loyalty.

Aila - AI receptionist

Automotive use: service bookings, MOT reminders

Your service desk, always staffed.

Aila handles every inbound call across your service reception and showroom - booking MOTs and services, routing customer updates, and capturing new vehicle enquiries out of hours. Your team arrives to a booked workshop, not a missed call log.

24/7 service desk call answering - zero missed bookings

DMS integration for real-time service availability

MOT and service reminder outbound calls

Showroom enquiry capture and qualification

Escalates complex complaints with full context passed

Explore Aila

AI Agent

Automotive use: service status updates, booking reminders

Proactive communication that builds trust.

The AI Agent sends service booking confirmations, vehicle-ready notifications, and automated satisfaction follow-up - across WhatsApp, SMS, and email. Customers who feel informed don't call the service desk for updates. Your advisers focus on the workshop, not the phone.

Automated update notifications - reduces inbound chasing calls

Booking reminders and confirmation - cuts no-shows

Post-service satisfaction follow-up and review prompts

Upsell opportunities - seasonal offers, service plans, accessories

Omnichannel - consistent experience across all touchpoints

Explore AI agent

Conversational Intelligence

Automotive use: CSI insight, complaint trends, adviser performance, service experience analysis

Real customer insight - not just the annual CSI survey.

Conversational Intelligence analyses 100% of customer interactions across every channel - giving you real-time CSI equivalent data without waiting for a quarterly survey. Which advisers are generating the most repeat complaints? Which service processes are creating friction?

Real-time CSI data

Continuous customer satisfaction insight - not a quarterly survey that's already out of date when it lands.

Complaint trend analysis

Identify which service processes or team members are generating repeat complaints before they escalate.

Multi-site benchmarking

Compare adviser performance and customer satisfaction across every site - with data, not mystery shopping.

Explore Conversational Intelligence

Basic

$9

per user / month

Try it for free

For starter individuals and small teams that run on meetings.

What's included:

Basic summary

100 hours of transcription /month

Speaker identification

Basic in-call highlighting

Standard support

1TB of storage

Pro

Popular

$24

per user / month

Try it for free

For professionals that run on meetings and need to move fast.

Everything in Free, plus:

Smart summary

500 hours of transcription /month

Advanced speaker identification

AI-powered in-call highlighting

Priority email & chat support

Unlimited storage

Enterprise

Custom pricing

For large organizations with complex security and deployment needs.

Schedule a custom demo

Everything in Pro, plus:

Customized AI Model Training

Centralized billing and user management

Custom Integrations (100+ apps)

Single Sign-On (SSO)

Unlimited transcription minutes

Workspace Analytics Dashboard

How it works together

A complete automotive customer communication loop

From service booking to post-collection follow-up - three solutions that keep customers informed, workshops full, and satisfaction scores high.

Built for your whole team

Service managers & aftersales directors

A fully booked workshop with fewer no-shows, reduced inbound chasing calls, and advisers who can focus on throughput rather than the phone.

Dealer principals & group operations

Consistent customer communication standards across every site. Real-time performance data that surfaces underperforming locations before the manufacturer CSI review arrives.

Sales & showroom teams

Every out-of-hours lead captured and qualified. Test drive requests followed up within seconds. No new vehicle enquiry lost to a competitor who answered faster.