The Focus CX solution
An AI front desk that works the hours your patients do
Three solutions designed for the reality of running a dental practice - where patient relationships are everything, chair time is money, and your team should be focused on the person in front of them, not the phone.
Aila - AI receptionist
Use: new patient booking, recalls
Your reception desk, always open.
Aila answers every call - at 11am and 11pm - handling reservation enquiries, availability checks, and special requests with warmth and accuracy. When your front desk is full, Aila absorbs the overflow. When the hotel is closed, Aila keeps the booking pipeline open.
24/7 call answering - zero missed patient calls
Direct PMS integration - books, reschedules, confirms in real time
Dental emergency triage - routes urgent cases appropriately
Patient anxiety aware - warm, reassuring tone configured for dentistry
Multilingual - serves patients in their preferred language
AI Agent
Use: appointment reminders, treatment queries
Fewer no-shows. Fuller diaries. Less admin.
The AI Agent handles patient communication across every channel - automated reminders, post-treatment follow-up, recall campaigns, and payment plan queries. When a slot cancels, the Agent immediately contacts the next patient on the waitlist.
WhatsApp, SMS, email & webchat - one consistent voice
Automated reminders that dramatically cut no-shows
Waitlist management - fills cancellations in minutes
Recall campaigns for overdue hygiene and check-up patients
Treatment query handling - pre and post appointment
Conversational Intelligence
Use: patient experience trends, complaint signals, treatment acceptance, CQC evidence
Understand your patient experience before it shows up in a Google review.
Most practices learn about patient dissatisfaction from a 3-star review or a CQC complaint. Conversational Intelligence analyses 100% of interactions across every channel - surface which treatments generate the most questions, which patients are disengaging, and where front desk communication is creating friction.
Pre-complaint signals
Detect patient dissatisfaction in conversation before it becomes a formal complaint or negative review.
Treatment acceptance insight
Understand which treatments patients most often question or decline - and how communication can improve case acceptance.
CQC-ready audit trail
Every patient interaction logged and retrievable - supporting your CQC evidence requirements without additional manual documentation.
