Every day, your team handles hundreds of customer conversations. Some get missed. Some take too long. Some leave customers frustrated. CX/AI changes that - it's intelligent technology that works alongside your people to make every interaction faster, smarter, and more personal.

Will AI replace my customer service team?

No - and that's not the goal. CX/AI handles routine enquiries so your people can focus on the conversations that actually need human judgement, empathy, and expertise. Most of our clients use AI to handle growth without adding headcount, not to reduce their existing team.

How long does it take to implement CX/AI?

Most implementations go live within 4-8 weeks. Week one is data collection and integration setup. By week four, you're typically in pilot mode with real customers. The first 90 days is where the system learns and optimises - most clients see 40-60% automated resolution by day 90.

What's the ROI - and how quickly will I see it?

Our clients typically see payback within 6-9 months. The maths is straightforward: if AI resolves 60% of your enquiries at a fraction of the cost, while your team handles 40% of higher-value conversations, you're reducing costs and improving customer satisfaction simultaneously. We'll build you a custom ROI model before you commit.

Will AI give wrong answers or damage our brand?

This is why we don't just plug in a generic chatbot. Our AI is trained on your specific policies, products, and brand voice. Built-in guardrails prevent off-topic responses, and anything the AI isn't confident about gets escalated to your team with full context. You stay in control.

CX AI for Property & Lettings Agents

The challenge

Property is a relationship business running on reaction time.

Leads lost to slow response

78% of clients choose the first agent who responds. Portal enquiries that go unanswered overnight convert to competitors by morning.

Unqualified viewing waste

Agents spend hours on viewings with buyers who have no mortgage in principle. Every wasted viewing costs £50+ in agent time.

The out-of-hours black hole

Vendor appraisal requests, tenant emergencies, buyer enquiries — they arrive evenings, weekends, and bank holidays. Voicemail means they've called the next agent.

Renters' Rights Act compliance

Section 21 is gone. New notice periods, prescribed wording, and documentation requirements mean every tenant communication carries compliance risk.

Repetitive admin consuming negotiators

"What's the council tax?" "Is there parking?" "Can we rearrange the viewing?" Your best negotiators spend hours a day on questions that should never reach them.

Vendor communication gaps

Poor vendor communication is the top cause of instruction loss. AI-generated complaints are arriving in agency inboxes faster than ever before.

The Focus CX solution

AI that speaks property - and wins the instruction

Three solutions designed around the pace of property - where the first response wins, where compliance matters, and where your best negotiators should be building relationships, not answering the same question for the fiftieth time.

Aila - AI receptionist

Property use: after-hours leads, valuation capture

The instruction your competitor would have won at 8pm on a Sunday.

Aila answers every inbound call — from buyer enquiries to midnight maintenance emergencies - instantly and in your agency's voice. Vendors are qualified and appraisals booked. Your team arrives Monday to a booked diary, not a voicemail backlog.

24/7 call answering - zero leads lost to voicemail

Vendor qualification and appraisal booking, out of hours

Buyer qualification - MIP, budget, timeline captured before viewing

Tenant emergency triage with documented escalation

CRM-integrated - every interaction logged automatically

Explore Aila

AI Agent

Property use: portal lead response, viewing management

Your negotiators' time, back where it belongs.

The AI Agent responds to portal leads within seconds, manages viewing logistics, chases maintenance contractors, and sends proactive vendor updates - all without your team being pulled from valuations and offers.

Rightmove and Zoopla lead responses within seconds

Viewing confirmation, reminder, and rescheduling is automated

Maintenance request logging, triage, and contractor dispatch

Vendor sale progression updates - no more 'any news?' calls

Renters' Rights Act compliant tenant communications

Explore AI agent

Conversational Intelligence

Property use: instruction loss analysis, complaint risk, vendor satisfaction, branch performance

Understand why you're losing instructions before you lose the next one.

Conversational Intelligence analyses 100% of client and tenant interactions - surfacing which vendor communication gaps are creating instruction risk, which tenant touchpoints are generating complaint exposure, and which branch is consistently underperforming before it shows up in a Trustpilot review.

Instruction loss signals

Identify vendor communication patterns that precede switching - and intervene before they call another agent.

Complaint risk detection

Detect rising tenant or buyer frustration before it reaches the Property Ombudsman.

Branch performance benchmarking

Compare response quality, conversion rates, and client satisfaction across every branch - with data, not gut feel.

Explore Conversational Intelligence

Basic

$9

per user / month

Try it for free

For starter individuals and small teams that run on meetings.

What's included:

Basic summary

100 hours of transcription /month

Speaker identification

Basic in-call highlighting

Standard support

1TB of storage

Pro

Popular

$24

per user / month

Try it for free

For professionals that run on meetings and need to move fast.

Everything in Free, plus:

Smart summary

500 hours of transcription /month

Advanced speaker identification

AI-powered in-call highlighting

Priority email & chat support

Unlimited storage

Enterprise

Custom pricing

For large organizations with complex security and deployment needs.

Schedule a custom demo

Everything in Pro, plus:

Customized AI Model Training

Centralized billing and user management

Custom Integrations (100+ apps)

Single Sign-On (SSO)

Unlimited transcription minutes

Workspace Analytics Dashboard

How it works together

A complete property CX loop

From first portal lead to post-sale or end-of-tenancy - three solutions covering every moment in the buyer, vendor, and tenant journey.

Built for your whole team

Branch managers & negotiators

Spend time on valuations, offers, and relationships - not answering the phone, chasing feedback, or fielding the same property question repeatedly.

Lettings managers & property teams

Tenant maintenance handled at any hour. Renters' Rights Act compliant communications sent automatically. Property Ombudsman evidence generated as a by-product of every interaction.

Directors & group operations

Consistent client experience across every branch. Real-time insight into which offices are underperforming. Scalable infrastructure that grows without headcount.